1. Introduction

These Terms & Conditions ("Terms") govern the services provided by Royal Travels ("we", "us", "our"), including taxi rentals, tour packages, and related travel services. By booking with us, you ("customer", "traveler", "you") agree to comply with these Terms.

2. Booking & Confirmation

• Bookings may be made online, via phone, or through our authorized agents.
• A booking is confirmed only after receipt of advance payment and issuance of a confirmation slip/email/WhatsApp acknowledgment.
• For corporate or B2B bookings, written/email confirmation will serve as proof of booking.

3. Use of Website & Content

All material on our website is provided for general informational purposes only and may be updated or changed without notice. We make no warranties regarding accuracy, completeness, reliability, or timeliness. Your use of information or services accessed via this website is at your own risk; you are responsible for verifying that they meet your requirements.

4. Intellectual Property

All content, design, layout, graphics, and trademarks are owned by or licensed to Royal Travels. Unauthorized reproduction, distribution, or use is strictly prohibited unless expressly permitted in writing. Linking to our website requires prior written permission.

5. External Links

This site may contain links to external websites for convenience only and does not imply endorsement. We are not responsible for the content or practices of linked websites.

6. Booking Policy

• Bookings must be completed via the online booking form or authorized channels.
• Payments are accepted via listed modes (processed via Razorpay with SSL encryption).
• Bookings can be made on behalf of another person, but accurate cardholder and traveler details must be provided.
• If the booked vehicle is unavailable, an equivalent or higher category vehicle will be offered or a full refund provided.
• In case of delays, reasonable remedies or refunds will be provided as per customer preference.

7. Duty Slip & Usage Conditions

• Distance & Time: Calculated office to office. Customers must fill the duty slip in their own handwriting with reporting time, kms and releasing time & kms.
• Expenses: Parking, tolls, interstate permit charges and applicable taxes will be charged extra as per actual receipts.
• One Day: One day equals one calendar day (00:00 to 24:00 hrs).
• Outstation Bookings: Vehicles booked for outstation should not be used for local usage.
• Final Amount: Final amount will be calculated on actual travelled distance (km) and days.
• AC Usage: Air-conditioning may not work in hill areas or when the vehicle is stopped/parked.
• Driver Allowance: Driver allowance will be extra if the driver drives between 22:00 (10:00 PM) to 06:00 (6:00 AM).
• Deviation Charges: Any deviation from the fixed dropping route (fixed tariff) will be charged extra.
• Substitute Vehicle: Royal Travels reserves the right to provide an alternative equivalent vehicle in similar or higher segment if the booked car model is unavailable.
• Insurance & Liability: All vehicles are comprehensively insured. We will not be responsible for any loss of manpower due to technical failure of the vehicle or third-party issues; such claims may be pursued with the insurer.
• Tariff: Tariff is subject to change in view of fuel price hikes or regulatory changes, subject to mutual understanding.
• Taxes & Charges: As per government policy, Royal Travels collects GST (Service Tax) and online transaction charges for online payments; both charges are reflected in the GST column of invoices.

8. Payment Authorization & Liability

We are not liable for any failure of card authorization, including when cardholder limits are exceeded or bank policies intervene. All GST, service, or transaction charges owing to government regulation will be collected and shown distinctly in your invoice.

9. Limitation of Liability & Disclaimers

To the maximum extent permitted by law, Royal Travels shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the website or services. Our liability in any case shall not exceed the amount you have paid us for the service in question.

10. User Conduct & Prohibited Activities

You may not post defamatory, obscene, threatening, unlawful, or offensive content within any forum, review, or feedback section. We reserve the right to remove or refuse content that breaches our policies. We will cooperate with law enforcement or court orders in disclosing the identity of any user posting prohibited content.

11. Customer Responsibility

• Ensure accurate travel details (pickup point, time, passenger count, luggage requirements).
• Carry valid ID proof during travel (mandatory as per Indian transport regulations).
• Follow driver instructions for safety and comply with state transport laws.

12. Disputes & Jurisdiction

All disputes are subject to Coimbatore, Tamil Nadu jurisdiction only. We encourage customers to resolve complaints amicably with our customer support team before pursuing legal remedies.

13. Amendments

Royal Travels reserves the right to update or modify these Terms at any time without prior notice. Updated Terms will be effective upon publication on our official website.